Return Policy

Return & Refund Policy

At MJ Jewellers, your satisfaction matters to us. We understand that buying jewelry online; especially as a gift; requires trust, and we’re committed to making your experience smooth, fair, and reassuring.

Personalized Items

Because personalized jewelry is custom-made just for you, personalized items are not eligible for return or refund unless they arrive damaged or defective.

This ensures every custom piece is crafted with care and attention, made uniquely for its owner.

If your personalized item arrives damaged or with a production error, we’ll gladly replace it or issue a refund after review.

Non-Personalized Items

Non-personalized items can be returned within 14 days of delivery, provided they are:

  • Unworn

  • In original condition

  • Returned with original packaging

Once received and inspected, eligible refunds will be processed promptly.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Include clear photos of the item and packaging

We’ll resolve the issue quickly with a replacement or refund, no stress involved.

Shipping & Processing

  • Personalized items require 3–7 business days for processing

  • Delivery times vary by location and will be shown at checkout

  • Tracking information is provided for all orders

We strongly recommend ordering personalized gifts early for special dates to ensure timely delivery.

Our Commitment to You

We aim to be transparent, fair, and customer-focused.
If something isn’t right, we’re here to help; because your trust means more to us than a single sale.

If you have questions or need support, please reach out to our customer care team anytime through the chatbot features or the contact us page.

MJ Jewellers Promise

Meaningful jewelry, made with care; and a buying experience you can feel confident about.